FAQ

Shipping

How long does delivery take?

Preparation normally takes 2–3 business days. Estimated transit after dispatch is 15–21 calendar days. The destination and carrier can affect the estimate.

What does shipping cost?

Standard shipping is free to every country we ship to, with no minimum order value. Checkout confirms the applicable rate before the order is submitted. Six Shopify markets are active on the date of this update: Latin America, North America, Europe, Asia and the Middle East, Oceania and Africa.

How do I track my order?

We send tracking when the order ships and the carrier provides it. The first scan can take 3–5 days to appear.

Will I pay customs?

A delivery may be charged import duties or taxes by the destination country. Those charges are not set by us and may be collected from the recipient.

My tracking has not moved.

If tracking has not updated for 10 days, or 30 days have passed without delivery, contact us so we can investigate and provide the appropriate remedy. In the EU, the EEA and the United Kingdom delivery is due within 30 days of the order unless a longer period was agreed, and you may cancel for a full refund if we miss the extra period you give us.

Returns and guarantee

Can I return something?

Yes, wherever you live. Our voluntary return window is 14 calendar days after delivery, no reason needed, and we pay the standard return shipping. See the Returns, Refunds and Legal Guarantee Policy.

Do I also have a legal right to cancel?

That depends on your country, and it is separate from our promise. Consumers in the EU, the EEA and the United Kingdom have a 14-day right of withdrawal from delivery; Chile has a 10-day right of retraction; Argentina, Brazil, Colombia and Mexico have their own cooling-off periods. Use the withdrawal and return form on this store, email or WhatsApp — any clear statement works, and we confirm it by email.

What if it arrives defective or wrong?

Contact us and we carry the cost. The legal guarantee depends on where you live: at least two years in the EU and the EEA, a 30-day right to reject plus repair or replacement in the United Kingdom, six months with free choice of repair, replacement or refund in Chile, consumer guarantees with no fixed deadline in Australia and New Zealand, and the minimum legal warranty of your own law elsewhere. That right is separate from the 14-day return promise and does not need the original packaging.

Do you exchange sizes?

We do not process direct voluntary exchanges. Return the item and place a new order. A replacement under the legal guarantee is handled separately.

Can I cancel?

Contact us within 24 hours. If preparation has not made cancellation impossible, we cancel and refund in full. Mandatory withdrawal rights after delivery still apply.

Do you charge a restocking fee?

No, in any country.

Orders and payment

What currency are prices in?

The catalogue shows United States dollars (USD) in every market. Because the store is established in Chile, payments will remain disabled until prices and the final total for consumers in Chile are configured and displayed primarily in Chilean pesos (CLP), including applicable taxes.

How can I pay?

Only methods actually displayed in Shopify checkout are available. The selected provider processes payment; do not send card details or security codes through email or WhatsApp.

Do I need an account?

No. You can use guest checkout when payments are enabled. An account keeps orders, addresses and tracking together, and a cancellation request never requires one.

Privacy

Can I control optional cookies?

Yes. Use Cookie Preferences in the footer. Essential session and cart storage remain necessary for the requested service; analytics and marketing choices can be rejected or changed. In the EU, the EEA, the United Kingdom and other countries requiring prior consent, optional categories stay off until you accept.

What privacy rights do I have?

The ones your own country gives you — access, correction, deletion, portability, objection, withdrawal of consent, and opt-out of sale or sharing where a US state law applies. Write to support@drip4kings.com. See the Privacy Policy.

Contact

WhatsApp +56 9 7201 4450 or email support@drip4kings.com.