Shipping Policy

1. Current delivery availability

Standard shipping is free to destinations that are enabled and selectable in Shopify checkout. The destination list shown at checkout is the source of truth. At the date of this policy, six Shopify markets are active — Latin America, North America, Europe, Asia and the Middle East, Oceania and Africa — covering 76 countries, and standard shipping is free to all of them with no minimum order value. A destination that does not appear in checkout has not been enabled yet.

2. Preparation and delivery estimates

Most pieces are prepared after an order is placed.

• Preparation: 2–3 business days.
• Estimated transit after dispatch: 15–21 calendar days, depending on destination and carrier conditions.

The order confirmation and checkout provide the delivery information available for your order. Business days exclude Saturdays, Sundays and public holidays in the place where the relevant step is performed.

3. Order confirmation and tracking

We send an electronic order confirmation after checkout. When the order ships, we send the carrier or tracking link when one is available. A tracking number can take 3–5 days after dispatch to show its first scan.

4. Delivery address

Review the recipient name, street, city, region, postal code and phone number before paying. Contact us within 24 hours if something is wrong. We cannot promise a carrier can change an address after dispatch.

If a parcel is returned because the address supplied at checkout was incomplete or incorrect, we contact you before arranging a new shipment. Any new cost caused solely by an incorrect address is disclosed and agreed before reshipping.

5. Customs, import duties and taxes

Orders are dispatched internationally, and the destination country may charge import duties, taxes or customs fees that are not collected at checkout. Those charges are set by the local authority and are paid by the recipient where applicable. We do not mark commercial orders as gifts or declare a false value. Where a market is configured to collect import charges at checkout, the checkout says so before payment and that amount replaces a later charge on delivery.

6. Delivery deadlines and delays

Delivery dates are estimates unless checkout or the order confirmation commits to a specific date or range. Where your law sets a final deadline, that deadline applies: in the European Union, the European Economic Area and the United Kingdom, delivery is due without undue delay and at the latest 30 days after the order unless a longer period was agreed, and if we miss it you may give us an additional reasonable period and then cancel the order for a full refund. Consumers elsewhere keep the equivalent right given by their own law.

If tracking has not moved for 10 days, or 30 days have passed since the order without delivery, contact us. We investigate with the carrier and provide the remedy required by the order commitment and applicable law.

7. Risk, lost and undelivered parcels

Risk of loss or damage passes to you only when you, or a person you name other than the carrier, take physical possession of the goods. Until then the parcel travels at our risk.

If the carrier confirms the parcel is lost, or the order is not delivered within the applicable final deadline, we offer replacement or a full refund as required. You are not required to pursue our carrier or supplier yourself.

8. Split shipments

Items from one order may travel in separate parcels. We do not add a charge for a split shipment. Tracking information is provided for each parcel when available. Where a cancellation period is counted from delivery, it starts when the last item of the order is delivered.

9. Returns

Return and cancellation deadlines, who pays return shipping and how refunds are issued are set out in our Returns, Refunds and Legal Guarantee Policy. We pay the standard return-shipping cost for a return accepted under that policy.

10. Contact

Email: support@drip4kings.com
WhatsApp: +56 9 7201 4450