Refund Policy

Drip4Kings ships worldwide, and this policy applies to every customer in every country the checkout serves. It separates three different protections: our voluntary 14-day return promise, which we give everywhere; the statutory right to cancel a distance purchase, which depends on where you live; and the legal guarantee for a faulty or non-conforming product, which also depends on where you live. Using one does not waive another. Where the law of your country gives you more than this policy does, that law applies, and nothing here asks you to give up a mandatory right.

1. Drip4Kings 14-day return promise

Wherever you live, you may request a return within 14 calendar days after the order is delivered. You do not need to give a reason.

1. Send a request through the withdrawal and return form on this store, or email support@drip4kings.com, or message +56 9 7201 4450, with your order number and a statement that you want to return the item.
2. We confirm by email and send the return address and instructions. Do not send a return to the supplier or to an address shown on the parcel without our confirmation.
3. Send the item within 14 days of telling us, and keep proof of shipment.
4. We refund the product price, the standard outbound delivery charge you paid, if any, and the reasonable standard return-shipping cost, to the original payment method.

For a voluntary change-of-mind return, we ask that the item be unworn, unwashed and complete, with tags and original packaging where reasonably possible. Footwear boxes must be protected inside another shipping box. These are conditions of the voluntary promise only: they never restrict a statutory cancellation right or a legal guarantee claim, and we do not refuse either of those for a missing tag or a discarded box.

2. Statutory right to cancel a distance purchase

Many countries give an online shopper a period to cancel the contract without giving a reason. The period and the conditions come from your own law, not from us. The ones we apply automatically are listed below. If your country grants a cancellation or cooling-off right that is not listed, tell us when you contact us and we will apply it.

European Union and European Economic Area

• You have 14 days from the day you, or a person you name, take physical possession of the goods to tell us you are withdrawing. Where an order is delivered in several parcels, the period starts with the last item.
• You do not have to give a reason, and no penalty applies.
• You may use the model withdrawal form in section 11, the electronic withdrawal function on this store, or any other clear statement. We confirm receipt to you without delay on a durable medium.
• You then have 14 days from telling us to send the goods back. We pay the standard return-shipping cost.
• We refund within 14 days of being informed, using the original payment method. We may withhold the refund until we receive the goods or you supply proof that you sent them, whichever is earlier.
• We refund the price plus the standard outbound delivery charge. If you chose a more expensive delivery option than our standard one, we refund the standard cost.
• You are only liable for any reduced value of the goods caused by handling beyond what is needed to establish their nature, characteristics and functioning. Trying a garment on the way you would in a shop is not such handling.
• If we fail to inform you of this right, the 14-day period is extended by up to 12 months.

United Kingdom

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days after delivery to cancel, 14 days after telling us to send the goods back, and we refund within 14 days of receiving the goods or proof of return. The rules on outbound delivery cost, reduced value and the extension where we failed to inform you work in the same way as in the section above. We pay the standard return-shipping cost.

Chile

For a distance purchase covered by Chilean consumer law you may withdraw within 10 calendar days after receiving the product, without giving a reason, using the same channels used to place or discuss the order. Our 14-day promise gives you a longer request period. We send the written order confirmation required for an online contract; if that confirmation is not sent, the statutory period may extend to 90 days. Any lawful exception must be clearly disclosed before payment, and we do not create an exception merely by preparing an ordinary size or colour after the order.

Other countries with a statutory cooling-off period

• Argentina: 10 running days after delivery or contracting, whichever is later.
• Brazil: 7 days after contracting or receipt.
• Colombia: 5 business days after delivery.
• Mexico: 5 business days after receiving the confirmation or the goods.

In each case the refund follows the deadline set by that law, and our 14-day promise runs alongside it.

United States, Canada, Australia, New Zealand and elsewhere

There is generally no statutory cooling-off period for an ordinary online purchase in these countries, so our 14-day return promise is what applies, together with the consumer guarantees and any state, provincial or territorial right described in section 4. Where a local rule does give you a cancellation right, it applies on top of this policy.

3. How to cancel or withdraw

Use the withdrawal and return form on this store, email support@drip4kings.com, or message +56 9 7201 4450. Give your name, your order number and the date of the order or delivery, and say that you are cancelling. Any unambiguous statement is valid; the model form is offered for convenience and is never required.

Your notice counts from the day you send it, not from the day we read it. We send a confirmation by email, so you keep a dated record of the request on a durable medium.

4. Legal guarantee for a faulty or non-conforming product

Separately from any cancellation right, your law gives you a remedy when a product is defective, does not match its description, or is not fit for its ordinary purpose. This right does not require the original packaging, is never limited by our 14-day window, and exists whether or not a brand offers its own warranty.

• European Union and European Economic Area: at least 2 years from delivery. You may ask for repair or replacement, and then a price reduction or a refund where repair or replacement is impossible, late, disproportionate or unsuccessful. During at least the first year, a defect that appears is presumed to have existed at delivery; several countries apply that presumption for the full 2 years.
• United Kingdom: under the Consumer Rights Act 2015 you may reject a faulty item within 30 days of delivery for a full refund, and afterwards ask for repair or replacement. For the first 6 months a defect is presumed to have existed at delivery.
• Chile: 6 months from receipt, and the consumer chooses freely between free repair, replacement or refund.
• Australia and New Zealand: consumer guarantees apply and are not limited to a fixed number of days. A major failure entitles you to a refund or replacement of your choice.
• Brazil: 90 days for durable goods and 30 days for non-durable goods, counted from receipt or from the appearance of a hidden defect.
• Everywhere else: the minimum legal warranty set by your own consumer law applies. Tell us where you live and we apply it.

We may ask for proof of purchase and the information reasonably needed to understand and resolve the issue, but we will never require you to deal with our supplier or to pay the cost of correcting our failure.

5. Wrong, damaged, incomplete or missing orders

If an item arrives damaged, is not the item ordered, is incomplete, or never arrives, contact us as soon as possible. We provide the remedy you are entitled to, which may include replacement or a full refund, and we carry the cost. The 14-day voluntary deadline does not shorten a longer legal guarantee or a non-delivery claim.

6. Cancellations before dispatch

If you contact us within 24 hours after ordering and preparation has not made cancellation impossible, we cancel and refund the order in full. If it has already shipped, use the return or withdrawal process after delivery. Any stronger mandatory right still applies.

7. Exchanges

We do not process direct size or colour exchanges. Return the item and place a new order. A replacement chosen under a legal guarantee for a defective product is not treated as a voluntary exchange.

8. Refund method and timing

Approved refunds go to the original payment method, in the currency you were charged, and we do not charge a restocking fee anywhere. Where your law sets a deadline, that deadline governs. In the EU and EEA we refund within 14 days of your withdrawal notice, and we may wait until we receive the goods or you show proof that you sent them, whichever comes first. In the United Kingdom we refund within 14 days of receiving the goods or your proof of return, whichever comes first, or within 14 days of your notice if nothing had been delivered yet. Elsewhere, the period set by local law applies. Under our voluntary promise, our usual processing time is 5–10 business days after the returned parcel is received and checked. Your bank or payment provider can take additional time to post the credit. We send confirmation when the refund is issued.

9. When a cancellation right does not apply

Consumer law allows a small number of exceptions, such as goods made to your specification or clearly personalised, and sealed goods that cannot be returned for health protection or hygiene reasons once unsealed. When an exception applies to an item, we disclose it on the product page before payment. Preparing an ordinary catalogue size or colour after an order is not personalisation and never removes your right. An exception to the cancellation right never affects the legal guarantee in section 4.

10. Complaints and dispute resolution

Contact us first: most cases are resolved in a single message. If you are not satisfied, you keep every route your own law gives you. Consumers in Chile may go to SERNAC. Consumers in the EU and EEA may use the consumer dispute body or ordinary courts of their own country and can get free guidance from the European Consumer Centre network. Consumers in the United Kingdom may use an approved ADR body or the courts. Elsewhere, the competent consumer authority or court in your country of residence remains available. No clause in our documents requires you to waive those options.

11. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You may copy it into an email or into the form on this store.

To: Drip4Kings SpA (Drip4Kings), RUT 78.536.452-K, Pasaje Los Almendros 512, La Cisterna, Santiago, Chile — support@drip4kings.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Order number:
Signature of consumer (only if this form is notified on paper):
Date:

12. Contact

Email: support@drip4kings.com
WhatsApp: +56 9 7201 4450
Seller: Drip4Kings SpA, RUT 78.536.452-K
Postal address: Pasaje Los Almendros 512, La Cisterna, Santiago, Chile